Reference

Ketentuan Resmi Penggunaan Akun surya99

These Terms & Conditions govern every action you take inside your surya99 account — from how you deposit via DANA, OVO, GoPay or QRIS, to how we process…

Berlaku untuk semua akun aktifPembayaran: DANA, OVO, GoPay, QRISSyarat diperbarui secara berkalaAkses bergantung pada hukum setempat

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Apa Yang Diatur Dalam Syarat Ini

surya99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

By opening an account with surya99 and using any of our services — including deposits through DANA, OVO, GoPay or QRIS — you agree to the full terms set out on this page. These terms cover account eligibility, fund management, session behaviour, and how we resolve

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disagreements. Access to our platform depends on local law, and it is your responsibility to confirm that participation is permitted in your jurisdiction before you proceed. We reserve the right to suspend or close any account found to be in breach of these conditions. Any funds
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held in a suspended account will be reviewed under our standard verification process before release. We update these terms when regulatory or operational changes require it, and we notify you through the registered contact details on your account whenever a material change takes effect.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HUBUNGI TIM KAMI

Cara Menghubungi Kami Soal Ketentuan Ini

If any clause in these Terms & Conditions is unclear, or if you believe an action on your account does not align with what is written here, reach our support team directly.

Live Chat Open the chat widget from any page inside your surya99 account and connect with a terms-aware agent. Live chat operates 24 hours a day, seven days a week without interruption.

Email Support Send a detailed written query to our support address. We aim to respond to terms-related email cases within four hours and keep a documented thread for your records.

WhatsApp Reach us on WhatsApp for quicker back-and-forth on specific clauses or account actions. Responses during peak hours typically arrive within fifteen minutes of your first message.

KEAMANAN DAN AKUNTABILITAS

Bagaimana Kami Mengelola Akun dan Data Anda

Our obligations under these Terms & Conditions extend to how we store your data, secure your account credentials, and handle any request you make to amend or close your record.

Enkripsi Data Akun

All account credentials and linked payment identifiers — including your DANA and OVO wallet handles — are stored using industry-standard AES-256 encryption. We do not expose raw data to third parties without your explicit written consent.

Kebijakan Retensi Data

We retain account data for as long as your account remains active and for a minimum of five years after closure, in line with financial record requirements. You may request a copy of your data through our email support channel at any time.

Penggunaan Cookie

Our platform uses session cookies to maintain your logged-in state and analytics cookies to understand how pages are navigated. You can adjust cookie preferences from the settings panel inside your account without affecting core functionality.

Perubahan Syarat dan Notifikasi

When we update these Terms & Conditions in a material way, we send a notification to the email address registered on your account at least seven days before the change takes effect. Continued use after that date constitutes acceptance.

Permintaan Perubahan Akun

You can request changes to your registered name, contact number or linked payment method — such as switching from GoPay to QRIS — by submitting a verified identity document through our support email channel. Changes are processed within 48 hours.

Penyelesaian Sengketa

If you dispute a transaction or account action and our internal review does not resolve it to your satisfaction, you may escalate in writing to our compliance team. We commit to a formal written response within ten business days of receiving your escalation.

Pertanyaan Umum Seputar Syarat dan Ketentuan

Below are the questions we receive most often about these Terms & Conditions. Each answer is written to give you a direct, actionable answer — not a referral to another page. If your question is not listed here, our live chat team can walk through any clause with you in real time.

Yes. Every deposit and withdrawal — whether processed through DANA, OVO, GoPay or QRIS — is subject to the full terms on this page. Payment-specific processing times are noted in the wallet section of your account dashboard.

Access depends on local law in the country you are visiting. Our terms are written for the Indonesian market, and some features — including certain payment rails — may not function outside Indonesia. Check local regulations before logging in from abroad.

Send a data access request to our support email with your registered account number and a scanned identity document. We respond within five business days and deliver the data in a structured, readable file format.

You may close your account before the new terms take effect by contacting support at least 48 hours before the stated effective date. Any verified balance will be returned to your registered DANA, OVO, GoPay or QRIS wallet after identity confirmation.

We retain account and transaction records for a minimum of five years after closure. This is a standard financial record-keeping requirement. You may request deletion of non-essential marketing data separately through our email support channel.

Open a dispute through live chat or email within 30 days of the transaction date. Our team reviews the session log and payment confirmation, then issues a written decision within ten business days. Unresolved cases can be escalated to our compliance team in writing.

Yes. Session-specific rules — including round validity, disconnection handling and payout calculation — are detailed in the game-room addendum linked from your account's terms page. Those addenda form part of these overall Terms & Conditions and carry equal weight.

Ketentuan Resmi Penggunaan Akun surya99

Cara Menghubungi Kami Soal Ketentuan Ini

Bagaimana Kami Mengelola Akun dan Data Anda

Enkripsi Data Akun

Kebijakan Retensi Data

Penggunaan Cookie

Perubahan Syarat dan Notifikasi

Permintaan Perubahan Akun

Penyelesaian Sengketa

Pertanyaan Umum Seputar Syarat dan Ketentuan

01 Do these Terms & Conditions apply to all payment methods, including DANA and QRIS?

02 Can I use my surya99 account if I am outside Indonesia?

03 How do I request a copy of the data surya99 holds on my account?

04 What happens to my account if these terms change and I do not agree?

05 How long does surya99 keep my account records after I close my account?

06 What is the process if I want to dispute a transaction recorded on my account?

07 Are there specific terms that apply to slot-feature rooms or live table sessions?

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