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Our Legal Terms, Your Account Rights

At surya99, every account, transaction, and data point you share with us is governed by a clear set of legal terms written for Indonesia — covering how we…

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surya99 Our Legal Terms, Your Account Rights
LEGAL CONTACT PATHS

Reach Us About Any Legal Matter

If a clause in our terms raises a question, or if you need to exercise a data right, three contact paths are open to you.

Live Chat — 24 Hours Our live chat operates around the clock. For legal questions, type 'legal query' at the start of your message so the agent routes it to the correct team without delay.
Email — [email protected] Send written legal requests, data-access queries, or account-closure notices to our compliance address. We acknowledge receipt within 24 hours and provide a full response within 2 business days.
Account Panel — Document Upload For identity verification or formal dispute submissions, use the document-upload section inside your account panel. Files are encrypted in transit and reviewed by our verification team within one working day.
HOW WE HANDLE DATA

Six Ways We Protect Your Legal Position

We do not treat legal compliance as a checkbox — it shapes how account data is stored, how cookies are used, and how you can request changes or deletions at any time.

Data Retention Limits

We keep account records only as long as legally required. Once that period expires, personal data is deleted from active servers. You may request a retention schedule for your specific account via email.

Cookie Transparency

Our cookie banner lets you accept, reject or customise tracking before you browse. Functional cookies required for login and DANA, OVO, GoPay transactions cannot be disabled without affecting account access.

Account Security Protocol

All accounts are protected by encrypted session tokens that expire after inactivity. Changing your password immediately invalidates all active sessions on other devices — no additional request needed.

Right to Access Your Data

You may request a full export of the data we hold about your account at any time. Requests submitted through [email protected] are fulfilled within 5 business days in a machine-readable format.

Right to Correct or Delete

If we hold inaccurate personal data, you have the right to request a correction. Deletion requests are processed where local law permits, and we confirm completion in writing once the action is taken.

Dispute Escalation Path

Unresolved legal disputes are escalated to our senior compliance officer within 48 hours of a formal written notice. We log every escalation with a reference number so you can track its status.

Answers to Common Legal Queries

The questions below reflect what our account holders in Indonesia ask most often about their legal rights, data handling, and how our terms apply to specific situations like QRIS payments or account closures.

Your account and all activity on it are governed by the jurisdiction stated in our full terms document. Access and eligibility depend on local law, and we apply that framework consistently to every account regardless of city or region.

We retain personal data for the minimum period required by applicable law after account closure. Once that period ends, data is deleted from our active systems. You can request the exact retention timeline for your account via our compliance email.

Yes. A data export includes all transaction records — DANA, OVO, GoPay and QRIS deposits and withdrawals — along with login history and account settings. Exports are delivered within 5 business days of a valid written request.

Deletion requests are processed where local law permits, but we cannot action a full deletion while a financial transaction remains open. Once the pending withdrawal clears, submit your deletion request and we will process it promptly.

During an active dispute, relevant transaction data is preserved and shared only with the parties necessary to resolve the case. We do not use dispute data for marketing and delete it from dispute logs once the matter is closed.

Log into your account panel, go to Profile Settings, and submit a correction request. If the field is locked — for example, ID-verified name fields — email [email protected] with supporting documentation and we update it within 2 business days.

We set functional, analytics and preference cookies. Functional cookies are required for login and payment processing via DANA, OVO and GoPay. Analytics and preference cookies can be managed or disabled through the cookie settings panel accessible in the site footer.

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